Assertiveness Skills

Course Description

The event examines the principles of assertive behaviour and how individuals can achieve more through direct and clear communication. The course lasts for 1 day and includes the following:

  • Instructor Led Tuition
  • Individual exercises
  • Group exercises
  • Study Pack

Course Objectives

On completion of the course the delegate will have:

  • Defined assertiveness
  • Identified ways of developing communication skills
  • Examined the relationship between body language and behaviour
  • Reviewed their personal strengths

Intended Audience

The event is recommended for staff who feel that they need to be more personally effective in:

  • One-to-one or group situations
  • Making requests
  • Expressing personal opinions
  • Coping effectively and positively with criticism

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Course Outline

The course includes modules on:

What is Assertion?

  • Distinction between Assertive, Non-Assertive and Aggressive forms of Behaviour
  • Bill of Rights and Responsibilities
  • Use of "I" language

Developing Direct and Clear Communication

  • Listening Skills
  • Expressing Feelings
  • Giving and Receiving Feedback

Non-Verbal Communication in Relation to Assertiveness

  • Matching Body Language with Behaviour

Developing a Range of Assertive Techniques

  • "Broken Record"
  • Initiating Conversation
  • Saying No
  • Asking for Time
  • Handling Criticism
  • Positive & Negative Assertion

Looking Ahead and Review

  • Maintaining Self Esteem
  • Identifying your Personal Strengths
  • Personal Contract after Today's Course

What's Included

  • Pre-course instructions
  • Delegate hand-out pack

Your Instructor

WPM's trainers are experienced in developing and delivering a range of Account Management, Sales Management and Business Skills Courses.

Benefits

  • Delegates will have identified their strengths
  • Individuals will be able to cope more effectively with criticism and feedback
  • Improved communications skills

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